Drawbridge Support

Emma Williams

Daniel Gleaves

Taylor Reed

How to get started: What to do once you have a server!

2. Initial Setup

Import game information from your game controller (M3 or Cogs) or create your own!

1. Import Games

Seamlessly transfer games and their settings across venues.

Import/Export Playbooks

How to create original Playbook Games in Drawbridge

Creating Playbook Games

Passing game info through M3 into Drawbridge

Importing Stories from Mythric

A short explanation on how to migrate a game from Escape Room Master to Drawbridge

Importing from Escape Room Master

Importing Shows from COGS

2. Add Camera Info

3. Add Game Settings

Objectives

Gamemaster overrides made easy! How to add/remove triggers to Objectives on the Gamemaster screen.

Objective Triggers

Automate or create triggers for devices in your experience!

Playbook Actions

Custom screens let you integrate your own display panels — TVs, tablets, kiosks — directly into Drawbridge. This guide covers how custom screens work, and how you can create one with Drawbridge.

Custom Screens

Control MQTT, PLC, DMX, Zigbee, Tuya, and Hint Buttons with Drawbridge

Playbook Device Control

Device Dashboards

Make your resets easier and standardize pre-game checks of the room!

Reset and Pre-Game Checklists

4. Link Point of Sale

A look at Point of Sale integration with Drawbridge and what it does

Overview

How to integrate Resova with Drawbridge to get booking information

Resova

How to integrate Bookeo with Drawbridge to get booking information

Bookeo

Connect to Roller to sync bookings and customers!

Roller

How to integrate DigiTickets with Drawbridge to get booking information

DigiTickets

How to integrate Xola with Drawbridge to get booking information

Xola

Connect Off the Couch to sync bookings, customers, and waivers!

Off the Couch

How to integrate Groupon with Drawbridge to automatically redeem vouchers

Groupon

Drawbridge can count rebookings and attribute them to employees in real time

Rebookings

Important settings on the Point of Sale page - match games to POS items

Game Mappings

Sync shifts and employees for detailed performance analytics 

5. Link Timekeeping

A quick look at adding timekeeping information to Drawbridge

Linking Humanity to Drawbridge for shift and staff information

Humanity

Linking Homebase to Drawbridge for shift and staff information

Homebase

Linking WhenIWork to Drawbridge for shift and staff information

WhenIWork

Linking 7Shifts to Drawbridge for shift and staff information

7Shifts

Linking Optim8 to Drawbridge for shift and staff information

Optim8

Linking Paycom to Drawbridge for shift and staff information

Paycom

Linking Clockshark to Drawbridge for shift and staff information

Clockshark

Linking Shiftie to Drawbridge for shift and staff information

Shiftie

Enabling two-way audio to hear and speak into your rooms with Lifeline

Lifeline - 2-Way Audio

Set Up Remote Access - VPN's

A collection of FAQ's about running games and game configuration

Frequently Asked Questions

Relevant info when starting your subscription

1. Start Your Subscription

Welcome to Drawbridge!

Hardware requirements and recommendations for installation

Hardware

 Onboarding Checklist

Make sure your venue's network is setup to support Drawbridge!

Network Configuration

Videos to help your team get adjusted to a change in software

3. Train Staff

Selling Observation Packages

Management

A collection of videos to help train managers

Learn what data Drawbridge uses to calculate metrics for your staff.

Staff Metrics

Sending Manager Shift Reports through Drawbridge!

Shift Reports

A collection of videos about the Game Master Page

Gamemastering

A collection of videos about hosting games

Hosting

Ask questions directly to the Drawbridge Support staff and some quick fixes for common issues

Support

Frequently Asked Questions about training staff

FAQ's

Comprehensive walkthrough of all venue customization settings

4. Complete Setup

All information in the 3 Bar Menu and how to use it

3 Bar Menu

Integrations

A walkthrough of Game Control settings and what they mean

Game Control Settings

Track review mentions, set monthly review goals, auto-generate responses

Reviews

Waiver Electronic and Buzzshot Integration Info

Waivers

Weather

A walkthrough of settings to ensure complete setup

All Settings

A walkthrough of all general settings and what they do

General Settings

A walkthrough of all employee settings and what they impact

Employee Settings

A guide to setting up shift, daily, weekly, and monthly email reports!

Report Settings

A walkthrough of all camera settings and what they do

Camera Settings

Game Settings

Autohint

Viewing, Understanding, and Creating Reports using SQL

Reports

How to make the most of Drawbridge Reporting!

Navigating Reports in Metabase

Automated employee performance reviews based on staff data

Quarterly Employee Performance Reports

A place to keep tabs on everything happening in the venue that is not directly related to customers!

Venue Operations Dashboard

FAQs

Aamir Muhammad

Tips and tricks to help you use Drawbridge to its full potential!

Maximize Efficiency

Info about Autohint and how we recommend using it

Turning on Autohint

Keeping tabs on how quickly you can turn a room around!

Timing and Tracking Resets

Tips to help GM's monitor more games at once while maintaining quality

Increasing Game Master Efficiency

Set up a mini PC to start a countdown display automatically

Countdown Display Automation

This article will show you how to set up a Windows 11 PC to automatically login to your desktop on bootup. This will prevent the password dialog from coming up after boot, logging in straight to the desktop environment.

How to Set Up Automatic Login to Desktop for Windows 11 PC

This article will show you how to set up our custom countdown display launching script to automatically display your escape room countdown page when your PC turns on.

How to Set Up Automatic Countdown Display Launching Script

Quick Guide On Using Claude and how to set it up

Drawbridge AI Analyst

How Auto-Tuning works for the Ahead/Behind timer, how to enable it for your games, and what to keep in mind when using it.



Auto-Tuning Ahead / Behind Timer

GameSense

A complete list of all features that are accessible with GameSense and how to set them up

GameSense Features

GameSense FAQs

Collecting in-game video clips and photos for customers!

Magic Moments

Use cameras and devices to ensure games are reset correctly

Reset Scan

How to give proper Feedback on your GameSense Camera Vision!

GameSense Feedback: Best Practices

Setup your venue and learn how to train GameSense for your games

Self-Training GameSense

Room preparation and configuration for GameSense

GameSense Room Setup

Guide on how to set up and use the GameSense Configurator within Drawbridge. Skip to the last section of this page to view an in-game demo of these GameSense automations. 

Using the GameSense Configurator

Count players and match to expected booking counts to double check player counts on those busy Saturdays

Loss Prevention

Run detections at a time to track non-linear puzzles

Simultaneous Detections for Non-linear games

Loss Prevention, Magic Moments & Customer Consent

Extras

Easy-to-make changes in Mythric to increase the efficiency of your employees

Mythric Configuration

Small changes can be made in the PLC logic to increase the efficiency of your employees and reduce the likelihood of a bug occurring in Mythric

PLC Configuration

FAQs and Troubleshooting

After upgrading to v60.5 here in Columbia, a few changes were made to our Mythric setup in order for everything to continue to function as intended. These are the changes we made:

Considerations when Upgrading Mythric from Version 59 or earlier to Version 60+

Step-by-step troublshooting guide to identify the source of a partial or full loss of service.